Refund policy

Return Window

We accept returns and exchanges within 7 days of the delivery date.

Eligibility

To be eligible for a return or exchange, items must be:

• Unused, unwashed, and undamaged
• In original condition with all tags and packaging intact
• Accompanied by the original invoice or order number

Non-Returnable Items

Items marked as Final Sale at the time of purchase are not eligible for return or exchange. All other items are covered under this policy.

How to Initiate a Return or Exchange

1. Email hey@kugok.com with your order number and reason for return/exchange (photos help if the item arrived damaged or incorrect).
2. We'll confirm eligibility and arrange a reverse pickup, or share drop-off instructions.
3. Once the item passes quality check, we'll process your exchange or refund.

Refunds

Approved refunds are credited to your original payment method within 5–7 business days of the returned item passing quality check. Original shipping charges, if any, are non-refundable.

Exchanges

Size and colour exchanges are subject to stock availability. If your requested size/colour is unavailable, we'll offer a refund or store credit instead.

Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos/video of the product and packaging. We'll arrange a free replacement or full refund, no questions asked.

Return Shipping Cost

Return shipping details, including any applicable cost, will be confirmed when your return is approved.